27.02. - 01.03.2018
Frankfurt am Main
INservFM 2018
Messe und Kongress für Facility Management und Industrieservice

 
 
 

Session Digitalisierung

Keynote

Termin

Mittwoch, 28.02.2018, 11:00 - 12:30 Uhr

Raum

Halle 11.0

Chairperson

Prof. Dr. Joachim Hohmann, Technische Universität Kaiserslautern

Beschreibung

11:00 Digitization of FM Service Processes
Peter Ankerstjerne, ISS World Services A/S, Søborg, Dänemark
How will user engagement incl. daily real-time evaluation of customer satisfaction influence Facility Management operations in the future and how do you create a best-in-class workplace experience based on digitized FM Service Processes?. These are some of the questions, which CMO Peter Ankerstjerne will address in his presentation as he points out the enormous change brought by new technologies and different engagement systems within the FM and CRE industry.

Referenten

Mr. Peter Ankerstjerne
Peter Ankerstjerne
ISS World Services A/S, Søborg, Dänemark
At ISS, Peter is responsible for Group Marketing incl. Branding, Marketing, Web/Digital, Business Analytics, Sales Support and Research/Development. He has been responsible for developing the Integrated Facility Services model from idea to implementation - this is still a key strategic focal point of the organization and now represents 40% of group revenue. Peter is author of ten industry White Papers and co-author/editor of five White Books. He is Fellow of the Royal Institute of Chartered Surveyors (RICS) and Fellow of the International Facility Management Association (IFMA) where he also serves at the Board of Directors. In addition, Peter is a Certified Outsourcing Professional (COP) and serves on the Strategic Advisory Board of the International Association of Outsourcing Professionals (IAOP). In 2015, Danish Business paper; Berlingske Nyhedsmagasin voted him among the five best CMO?s in Denmark. Educationally, Peter holds an MBA and a Bachelor in International Marketing Management from the Copenhagen Business School (CBS).


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