27.02. - 01.03.2018
Frankfurt am Main
INservFM 2018
Messe und Kongress für Facility Management und Industrieservice


Session Digitalisierung



Mittwoch, 28.02.2018, 11:00 - 12:30 Uhr


Halle 11.0


Prof. Dr. Joachim Hohmann, Technische Universität Kaiserslautern


11:00 Digitization of FM Service Processes
Peter Ankerstjerne, ISS World Services A/S, Søborg, Dänemark
How will user engagement incl. daily real-time evaluation of customer satisfaction influence Facility Management operations in the future and how do you create a best-in-class workplace experience based on digitized FM Service Processes?. These are some of the questions, which CMO Peter Ankerstjerne will address in his presentation as he points out the enormous change brought by new technologies and different engagement systems within the FM and CRE industry.


Mr. Peter Ankerstjerne
Peter Ankerstjerne
ISS World Services A/S, Søborg, Dänemark
At ISS, Peter is responsible for Group Marketing incl. Branding, Marketing, Web/Digital, Business Analytics, Sales Support and Research/Development. He has been responsible for developing the Integrated Facility Services model from idea to implementation - this is still a key strategic focal point of the organization and now represents 40% of group revenue. Peter is author of ten industry White Papers and co-author/editor of five White Books. He is Fellow of the Royal Institute of Chartered Surveyors (RICS) and Fellow of the International Facility Management Association (IFMA) where he also serves at the Board of Directors. In addition, Peter is a Certified Outsourcing Professional (COP) and serves on the Strategic Advisory Board of the International Association of Outsourcing Professionals (IAOP). In 2015, Danish Business paper; Berlingske Nyhedsmagasin voted him among the five best CMO?s in Denmark. Educationally, Peter holds an MBA and a Bachelor in International Marketing Management from the Copenhagen Business School (CBS).